POLICIES / PAYMENTS / ETIQUETTE
CANCELLATION POLICY:
Cancellations made 24 hours or less will be subject to a 50% service charge for all appointments you reserved for that day. (please read below for a copy of our full policy)
NO SHOW POLICY:
Guests who “no show” or “do not call” to cancel their appointment/s will be charged 100% of the reserved services. (please read below for a copy of our full policy)
LATE ARRIVAL POLICY:
Guests who arrive “late” (15min after their scheduled appointment) and there is not enough time to be serviced, will be charged 50% of the service scheduled, and will need to rebook the service for a later day/time. (please read below for a copy of our full policy)
PAYMENT OPTIONS:
We accept the following forms of payment for all services and products sold at the salon: Visa, Mastercard, American Express, Discover, Personal Checks and Cash.
GRATUITY:
Tips are accepted in cash and check only. We apologize for any inconvenience.
SPA ETIQUETTE:
To keep the spa peaceful and quiet, children under the age of 10 are restricted from the spa area.
CELL PHONES:
We ask that you consider other staff and guests and refrain from using your cell phone during treatments. Please keep cell phones on vibrate at all times while you are in the salon and spa areas.
FULL POLICY
ARRIVALS
We encourage our new clients to arrive 10 minutes prior to the start of any salon or spa services and current clients to arrive at least 5 minutes prior to their service. This gives our receptionist ample time to get you checked in and situated before the start of your scheduled services. We know that sometimes situations arise, but due to the volume and flow of our employee’s schedules, we ask that if you are expecting to be late for your appointment/s to give us a courtesy call. Please be advised that if you are more than 15 minutes late to your appointment, we may ask you to reschedule your appointment/s so that we can guarantee the absolute best service, and to not disrupt the proceeding guests appointment time. (You will incur a charge for missed or late services) At Salon Fusion we try to be as prompt and as efficient with our scheduling as possible, but sometimes services require more time than expected. Should your artist/technician be running late, we will try our best to call and let you know.
CANCELLATION POLICY
New guests; upon booking an appointment a credit card will need to be put on file. Please note that when you have booked an appointment with us, it means that we have reserved the time exclusively for you. Your card will only be charged in line with our terms. We have a 24 hour cancellation policy, so cancellations made 24 hours or less will be subject to a 50% service charge for all appointments you’ve made for that day. For specialized service appointments that do not have a specific price point, (ex. balayage, and extensions) will incur a $50 an hour charge for the amount of time that is scheduled for each artist/technician.
NO SHOWS
Guests who no show or do not call to cancel their appointments will be charged 100% of the reserved services. For specialized service appointments that do not have a specific price point, (ex. balayage, and extensions) will incur a $100 an hour charge for the amount of time that is scheduled for each artist/technician.
DEPOSITS
A deposit may be required for specialized services such as corrective color, fashion colors and extensions, but not limited to services that take longer than the average expected time. We reserve the right to request a deposit or prepay for any and all services. Deposits are non-refundable unless appointment/s are canceled within the 24 hour cancelation policy. Please note, deposits for hair extensions and other items are non-refundable.